Contact Centers
With over two decades of inbound and outbound contact center experience, Farnsworth Solutions can support every step in the journey for new or existing contact centers. Our services include:
Contact Strategy Measurement: Call cadence, email, voicemails & text message outreach
Secret Shopping: Evaluation of adherence to compliance policies, scripts and guidelines
Data Analysis and Performance Consulting: Support services for standardized, ad-hoc reporting and interactive dashboards
System Selection, Integration and Optimization
With over two decades of inbound and outbound contact center experience, Farnsworth Solutions can support every step in the journey for new or existing contact centers. Our services include:
Contact Strategy Measurement: Call cadence, email, voicemails & text message outreach
Secret Shopping: Evaluation of adherence to compliance policies, scripts and guidelines
Data Analysis and Performance Consulting: Support services for standardized, ad-hoc reporting and interactive dashboards.
Please reach out to us through the "Contact Us" page here.