With well over 2 decades of inbound and outbound contact center experience, Farnsworth Solutions can help with any step in the journey for new or existing contact centers.  Some services include:

• Contact strategy measurement - call cadence,  email, voicemails & text message outreach

• Secret shopping - measurement of adherence to compliance policies, scripts and guidelines

• Data analysis and performance consulting - support services for standardized, ad-hoc reporting and interactive dashboards.

• Consulting and project work - integrations, implementations, onboarding additional services and support with add-ons to existing tools